At Crochet By Ella, we want you to be completely satisfied with your purchase. Please review our refund and returns policy to ensure a smooth process if you are unhappy with your order.

Refund Policy

We offer refunds under the following conditions:

• Eligibility: Items must be unused, in their original condition, and returned within 14 days of delivery.
• Non-Refundable Items: Custom-made or personalized orders are non-refundable unless they arrive damaged or defective.
• Refund Process: Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to the original payment method within 7 business days.

Returns Policy

We accept returns under these terms:

• Return Requests: Contact us at crochetbyellagifts@gmail.com within 14 days of delivery to initiate a return.
• Condition of Items: Items must be returned in their original packaging and in new, unused condition.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 7 days of receipt by emailing crochetbyellagifts@gmail.com with:

1. Your order number.
2. A description of the issue.
3. Photos of the damaged or defective item.

We will provide a replacement, repair, or refund as appropriate.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, we recommend requesting a refund for the original purchase and placing a new order.

Exchanges

We reserve the right to deny refunds or returns if:

• Items are returned after the 14-day window.
• Items are not in their original condition.
• The return is not initiated following our policy guidelines.