Privacy Policy

Effective Date: 12/6/2024
Welcome to Crochet By Ella. We respect your privacy and are committed to protecting it through compliance with this Privacy Policy. By using our website, you agree to the practices described in this document.

Contact

If you have any questions or concerns about our Privacy Policy or your data, please contact us at:
Email: crochetbyellagifts@gmail.com

Collecting Personal Information

We collect various types of personal information to provide and improve our services. Below is an explanation of the information we collect, its purpose, and how it is used:

• Device Information

  • Purpose of collection: To optimize our website experience, prevent fraud, and analyze website usage trends.
  • Source of collection: Automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with analytics tools such as Google Analytics.
  • Personal Information collected: IP address, browser type, device information, time zone, cookies, and interaction data.

• Order Information

  • Purpose of collection: To process and fulfill orders, communicate with you, and prevent fraud.
  • Source of collection: Provided by you during the checkout process.
  • Disclosure for a business purpose: Shared with payment processors like [Insert Payment Processor] and shipping carriers.
  • Personal Information collected: Name, billing address, shipping address, payment information (e.g., credit card details), email address, and phone number.

  Customer Support Information

  • Purpose of collection: To provide customer support and address any inquiries or issues you may have.
  • Source of collection: Directly provided by you through contact forms, email, or chat.
  • Disclosure for a business purpose: Not typically disclosed unless required to resolve disputes or comply with legal obligations.
  • Personal Information collected: Name, email address, order details, and any other information you voluntarily provide.

Minors

Our website is not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from minors.

Sharing Personal Information

We only share your personal information as necessary to provide our services or comply with legal obligations. This may include:

• Third-party service providers (e.g., payment processors, shipping carriers).
• Law enforcement or government requests where required.

Lawful Basis

We process your personal information based on one or more of the following:

• Your consent.
• Contractual obligations.
• Legal compliance.
• Legitimate business interests.

Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

Automatic Decision-Making

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

Selling Personal Information

• We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for processing where applicable.
• Lodge a complaint with a data protection authority.

GDPR

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to restrict or object to certain data processing.

CCPA

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information.

To exercise any of these rights, contact us at crochetbyellagifts@gmail.com.